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FAQ

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PURCHASING ONLINE

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Depending on availability and shipping restrictions, purchases may be made either directly through michelleramand.com or via email at info@michelleramanda.com

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ORDER CANCELLATION

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READY TO WEAR

Orders that have not yet shipped can be cancelled by contacting info@michelleramanda.com.

 

MADE TO ORDER & CUSTOM

Made to order and customized items are considered final sale and cannot be canceled or returned to michelleramand.com for a refund. Once a Made to Order has been confirmed, it cannot be cancelled.

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RETURNS

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READY TO WEAR

Exchange only, if shipped back within 14 days of receipt.

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MADE TO ORDER & CUSTOM

Please note that once a Made to order or customized product request has successfully been submitted, it cannot be cancelled, modified or returned for a refund.

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PRICE ADJUSTMENTS

A refund to reflect the updated price can be made within 1 week purchase.

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SHIPPING AND DELIVERY

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Products on the Michelle Ramand website are subject to availability. Processing and delivery times may be delayed. Contact info@michelleramanda.com to learn more.

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BRASIL

Standard shipping is free.

Estimated delivery within 3 – 7 business days from date of purchase.

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INTERNATIONAL

Shipping from the USA,  calculated at checkout based on location.

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READY TO WEAR

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. Please review your order details carefully before submitting your order.

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MADE TO ORDER & CUSTOM

    1. Leather Jackets: 2-3 Weeks

    2. Bespoke Clothing: 4-6 Weeks

    3. Furniture: 1-3 Months

    Get started by contacting: info@michelleramanda.com

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DATA

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By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

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